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Contact Us

Join our forum,, to post bug reports, questions, comments, or suggestions for the GenePattern team and user community. 

Please note that many common errors can be resolved by searching this forum or taking a look at our documentation

When posting to the forum please respond with the following information as applicable:

  • Complete description of the problem (ie what you were trying to do and what went wrong)
  • Job ID if run on a publicly available server.
  • If not on a Public Server:
    • Please share your input files, if possible. If you need to do so privately, please let us know
    • What were your Parameter values?
    • Server Platform (Mac/Linux)?
    • Any errors or warnings you see in either stderr.txt, stdout.txt or popup dialogues