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Contact Us


Join our forum, groups.google.com/group/genepattern-help, to post bug reports, questions, comments, or suggestions for the GenePattern team and user community. For private messages about other matters, please contact us at genepattern-team@broadinstitute.org.

Please note that many common errors can be resolved by searching this forum or taking a look at our documentation:

When posting to the forum please respond with the following information as applicable:

  • Complete description of the problem (ie what you were trying to do and what went wrong)
  • Job ID if run on a publicly available server.
  • If not on a Public Server:
    • Please share your input files, if possible. If you need to do so privately, please let us know
    • What were your Parameter values?
    • Server Platform (Mac/Linux)?
    • Any errors or warnings you see in either stderr.txt, stdout.txt or popup dialogues

Sincerely,

The GenePattern Team